My Nectar card frequently asked questions

Read on for all you need to know about your Nectar card.

Help & advice for your Nectar card

How do I register my Nectar card?

Nectar will require your details so you are able to spend points and receive offers.

Register online at nectar.com, it will only take a few minutes.

More about registering your Nectar card

Why do I have to register?

You need to register before you can redeem points and claim rewards. You can do this by calling the Nectar helpline on 0344 811 0 811 or visiting nectar.com.

More about registering your Nectar card

How can I check the balance of my Nectar account?

Your till receipt from any Sainsbury's store you've shopped at with your Nectar card in the last 12 months will show the opening points balance on your account plus the points earned on your current shop and the closing balance.

  • Till receipts from other stores will only show the points earned on the current transaction.
  • Nectar balances are updated every 72 hours, so recent transactions may not be included.
  • You can also check your balance at nectar.com.

More about how to check you Nectar points

What should I do if I lose my Nectar Card(s)?

If you lose your card, report it immediately to the Nectar Helpline on 0344 811 0 811, between 8am-8pm, Monday to Friday, and 9am-5pm on Saturday and Sunday. For further queries, please visit nectar.com or call Nectar on 0344 811 0 811. Calls are charged at national rate and may be recorded for quality, training, audit and security purposes.

How long does it take to register?

This takes 24 hours if you've registered online and up to two weeks if you've sent your form by post. Once this is complete, you're ready to start claiming rewards.

Why did my Sainsbury's till receipt show my Nectar points balance as zero?

This could happen for a number of reasons:

  • Has your Nectar account been registered? This could take up to 28 days from receipt of the registration form.
  • Registration may be delayed if there is any missing information on your registration form - call 0344 811 0 811 or visit nectar.com to check.
  • Check you've used your Nectar Card at least once at this Sainsbury's store in the last 12 months.
  • Have you moved and not given Nectar your latest address?

I've heard that there is now a new Nectar key tag available. How can I get one?

This is a smaller, more convenient version of your Nectar Card to go on your keyring. To order one, contact Nectar on 0344 811 0 811 or under card requests in the my account section of nectar.com.

I handed in a coupon - why didn't the bonus points appear on my Sainsbury's till receipt?

From time to time, we may send you coupons which you can hand in at the checkout to earn bonus Nectar points. These points won't show up on your receipt straight away, as it takes up to 28 days for them to be allocated to your Nectar account.

I've moved, how do I update my details on my Nectar account?

You can update your account details by calling the Nectar helpline on 0344 811 0 811 or by visiting nectar.com.

My till receipt has changed. Why?

We've changed the way you view your Nectar details to make it clearer, simpler and easier. All the same information is there, just in a slightly different format.

See our guide to get to know your Nectar points on your shopping receipt

My Nectar card is lost or stolen. How do I get a replacement?

 

My Nectar card is lost or stolen. How do I get a replacement?

If you've lost or have had your Nectar card stolen, you can order a replacement when you go to 'My account' from the Nectar Website, then click on 'Replacement cards'.

 

Read more about a stolen Nectar cards or a lost Nectar card