Read on for all you need to know about your Nectar card.
Nectar will require your details so you are able to spend points and receive offers.
Register online at nectar.com, it will only take a few minutes.
You need to register before you can redeem points and claim rewards. You can do this by calling the Nectar helpline on 0844 811 0 811 or visiting nectar.com.
Your till receipt from any Sainsbury's store you've shopped at with your Nectar card in the last 12 months will show the opening points balance on your account plus the points earned on your current shop and the closing balance.
If you lose your card, report it immediately to the Nectar Helpline on 0844 811 0 811, between 8am-8pm, Monday to Friday, and 9am-5pm on Saturday and Sunday. For further queries, please visit nectar.com or call Nectar on 0844 811 0 811. Calls are charged at national rate and may be recorded for quality, training, audit and security purposes.
This takes 24 hours if you've registered online and up to two weeks if you've sent your form by post. Once this is complete, you're ready to start claiming rewards.
Why did my Sainsbury's till receipt show my Nectar points balance as zero?
This could happen for a number of reasons:
This is a smaller, more convenient version of your Nectar Card to go on your keyring. To order one, contact Nectar on 0844 811 0 811 or under card requests in the my account section of nectar.com.
From time to time, we may send you coupons which you can hand in at the checkout to earn bonus Nectar points. These points won't show up on your receipt straight away, as it takes up to 28 days for them to be allocated to your Nectar account.
You can update your account details by calling the Nectar helpline on 0844 811 0 811 or by visiting nectar.com.
We've changed the way you view your Nectar details to make it clearer, simpler and easier. All the same information is there, just in a slightly different format.
My Nectar card is lost or stolen. How do I get a replacement?
If you've lost or have had your Nectar card stolen, you can order a replacement when you go to 'My account' from the Nectar Website, then click on 'Replacement cards'.